Bad Customer Support

Paid for a flight and the money came off my card but the page gave me a timeout error with no confirmation of the booking.

I subsequently booked the flight again and it worked but now I have been charged twice.

I have been trying to contact Safair for the last 5 days via whatsapp and the call center to refund me the money for the failed booking but no response. I also tried the refund page on the site but have yet to have a response.

This has been a frustrating experience.