Bad Customer Service And Unfair T's & C's

I had initially made a booking from 29 Dec 22 to 2 Jan 23 and decided to cancel my booking only to find out that FlySa Fair had in their little terms and conditions that they don't give cash refunds to customers that cancel their bookings only refunds in a form of a voucher which can only be used back on their flights which I find very inconsiderate of customers circumstances of cancelling and what I found even more atrocious was the fact that the only time you can get assisted in this regard is if you're severely ill or in your death bed. It's so sad and frustrating that in this day and age we find ourselves struggling to find decent customer service even from a leading domestic flight agent like FlySa Fair.