Bad customer service

I flew from OR Tambo on the 11/11/22 to Bram Fischer in Bloemfontein, only to realize that my luggage did not make it with me, I approached the help desk only to find a consultant sitting with a big packet of chips asking how can i help? I was stunned anyway I asked her to trace my luggage, she presses the computer and leaves me there without a word, i went to sit down then later she comes telling me she was calling someone at IR whom explained that my luggage is in Durban with frustration i ask what to do now, we have to go to the police station to open a case so that she can get a reference i asked who my go, pointing at me with her gead she said yooouuuu i said my lady im not doing that and i want my luggage, she said well I don’t know, i call the call centre and asked for a team leader of which i was asked yo explain so that the agent can brief the team leader, only for her to call Bram Fischer while im holding fof the consultant in Bram fischer yo say yo her shes been doing this job for a long time that time im standing there listening guys you don’t understand my frustration as im typing this for this disrespect i endured yesterday the agent told me her team leader is on the line will calm me back, iam still waiting for that call and don’t know what is happening with my luggage. Customer service is important if companies don’t know this in 2022 then I don’t know, train your consultants so that they don’t disrespect your clients