Bad customer service

We had booked flights on the 26September for our Honeymoon but we missed it,then one of the consultant advised we pay to be standby we did that and unfortunately no.1.missed the flights the next day..We asked.what then,she explained it rolls over and we requested to rebook.once we get dates from the hotels we booked..she said it won't be a problem we should return once we get the dates,now we are told our tickets are forfeited..Totally unfair as we are being punished for receiving wrong info from your company consultant..Now we have to forfeit even the accommodation when we could have avoided this..This is just so wrong..We have to miss our Honeymoon