Awful treatment & negligent treatment of my 6 year old

I am absolutely shocked and appaul at how I witnessed the awful and unkind treatment of my 6 year old son and brother who tried to travel with you guys.Not only dis youll make them run around but not one staff member gave clear information on what to do or where to go. Not only did I have to pay twice to reschedule their tickets due to the help desk lady and the boarding security guard not willing to accept the email check in online ,he sent my brother and nephew in circles causing them to miss their flight,not ho mention the help desk lady who took her time to check in their lugage & made me pay over R500 for two small duffle bags,her lack of urgency & assistance causing them to miss their flight yet again!!!Where they were then told that these tickets which were also booked return are canceled& I must pay R4000+ for new tickets& return flights,ontop of the R3000+I spend due of their negligence,lack of assistance& clear information!!! This is my sons first flight & You have traumatized him with the way you treated him & his uncle. It saddens me to know I trusted you with his safety & care. @***