Awful customer service

I tried repeatedly to make a booking on both the app and website, I selected the available flight time and tried to select one of the available seats, each time I did so I got error message indicating “failed to pre book. One or more flights unavailable”. However the flight, and seat availability was displayed as available on the app.(I have screenshots to support this).

I called the call centre, explained my frustration regarding the poor user experience of being able to select an available flight and have seats shown as available, only to keep getting the error described above.

The call centre agent kept repeating a standard answer from a script that didn’t address my concern. When I asked to be put through to a manager I was placed on hold for over 20 minutes until gave up.

Disgusting customer service. Will prioritise alternatives airlines in the future.