Avoid SAFAIR with a plague

Safair does not care a damn about their customers. Stay away from them. Have a baggage claim where bag was damaged and jacket taken out of bag. Contacted Chubb who was the baggage insurer. They requested a report from Safair. Have submitted request with 4 follow-ups but not even an acknowledgement email From Safair. Use another airline as the small amount saved does not compare to the loss.