Atrocious services from Flysafair and Dr Sahrah Warley

My worst experience with this airline. I booked a return flight (REF FTTOCY) from Cape Town to Joburg (15-16/03/2019) about 6 days ago. I was medically fit to fly at that time. Being diabetic, sugar levels rose to 17 and i approached my medical doctor Sahrah Warley advising her of my condition. She refused to check my sugar readings with a view to writing a medical cert confirming that im unfit to fly. How arrogant the medical dr was that she wrote a letter that does not make sense. The dr wanted me to go back three times for consultation before writing me a medical certificate and i refused that because she has my medical history and i have visited her less than 5 days ago for the same problem. I am happy to share the letter on social media. Then presented the letter to Flysafair. Oh what a pity of a service. I have received several emails: one confirmed that Flysafair had called the dr in question to verify my visit and indeed the dr confirmed and she said she has done her part and she is not going to write another letter. Then Basetsana, on the instruction of her superiors tells me to go and get another medical certificate. My questions were: From whom? Should i go to Joburg(by bus) and get a cert and present to Flysafair for a refund. I did not apply to be in this condition and neither is it my desire to be diabetic. Flysafair, i have been your loyal passenger for more than 3 years but, this slap in the face is manifestation of poor services. The focus is on money rather than customers.

The service is atrocious to say the least . Im expected to go another doctor without my medical history to consult and pay more money and having an airline that is in sensitive after being told that indeed im visited the doctor and im her patient and for that matter im diabetic.

Shame on Sahrah and Flysafair.

Your services are pathetic.