Atrocious service and policies!!!

What a joke of a company. Their East London staff are outrageously condescending and very unprofessional. All this company and its employees is to want to **** people out of their hard earned money and carry one like nothing ever happened. They are a law unto themselves. I was with my family about to go board a flight that we had checked in online for the previous night, for that matter. That person let everyone go through besides us, I later found out that there was another lady that was not let through as well, because her son was crippled on a wheelchair and would delay them from assisting him to board the flight. Then we paid for the standby list only for them to only let 1 adult board, whereas there were plenty of empty seats in the flight I’m told. We then tried to convert these seats/tickets to vouchers as we had been told that it’s not looking good at all to be on the standby list. But, we were advised to pay another R2000 on top of all the monies we had (R1200 for standby, none refundable ) paid in. Another option that was made available to us was to purchase new tickets for R2500 per person on top of the current flight tickets we had and that were unused. At this point things seemed bleak and we opted to get new tickets from a different airline…I will make sure no one I know ever flies with these bunch of *******!