Atrocious customer follow-up

I board flight number FA160 on the 30th October 2015 travelling from Cape Town to Durban and was quite upset to discover that my check-in luggage for which I had paid an additional R250, was badly damaged.<br> <br> I then approached the service desk at King Shaka International and patiently followed Flysafair protocol, all in good faith that the airline would take my complaint seriously and respond within the appropriate time frame. It has now been almost 3 MONTHS and I have still not heard back. I have tried reaching out to your helpdesk on multiple occasions but always end up at a dead end. <br> <br> I have been nothing but patient but that seems to have done me no good and I am lost for avenues of relief.<br> <br> A response would be much appreciated.