@FlySafair

I just thought I would drop my experience I had with my toddler on Saturday the 1st of July.Firstly I’m not sharing this because I would like a free flight but let other Mum’s share they experience.Soo I got the the airport,from Durban to Lanseria Airport.Got there to see the line being quiet long like 6 times going around!And like always the is a assist from the airline assisting you while standing in line.So I called the lady and showed her my boarding pass,Thinking she had seen the time and would let me jump the queue but instead asked me to follow the queue,for 30 mins😡just to get to the counter and be told I won’t be on the flight!And me just trying to explain why did the assist ask me to even follow the queue?She firstly showed no interest whatsoever when I showed her my boarding pass.The guy at the counter said to me,go to the sale counter and ask them to send your bag tomorrow and you can pay for it.So this has never happen to me before and I did has he asked.And I will still get on my flight.So I went to the sale counter only to be told that is no such thing😡Soo in all this time they just made me run back and forth,Regardless I had my 3 year old with me.Soo I ran to other airlines and they were all sold out.I thereafter went back to Flysafair and get on a standby flight.Paying another R600 which wasn’t not thr problem.Making me run around like a crazy person at the with my toddler was ridiculous.They show no interest and actually didn’t even care on they side.So finally I speak to flight controller telling me next time please tell the attendants who’s supposed to actually be assisting us customers,to show some sort of support instead of being ******** about it.So finally I get on my standby flight after being at the airport since 1mp and a standby at 6:15.Only to be told again my toddler’s bag has not being paid for😡by then I was completely utterly,****ed off.Because I was given a statement that shows it’s being paid for.And then asked the lady at the flight sales counter to just cancel that bag I’m not even interested that this point in even losing the money.Soo got on the flight literally making my little 1 run has fast has she can.So the next day I get those you get those emails about your flight and that stuff.I rated them a 1 and sent throw a message.And till today I’m waiting for a response😡Ohh and least of it all I get a voucher for my daughter’s so called unpaid bag.Flysafair and stuff catch a wake up.I am a frequent flyer.And not once before have I even gotten this service.Lanseria stuff we’ll done to you guys always will to assist from the time you get out of your car.Yet Durban airport is a complete **** show with yourl.It’s not the first issue I have had with Durban Flysafair.So this time I thought I would share my experience.Mum’s out there,travelling with babies and toddlers aren’t easy and then to deal with this.Please share if any of you guy’s had this experience before.