Appalling Unaccompanied Minor Service

I have just experienced the worst service ever from a flight attendant that is going to look after my child on the unaccompanied minor service. It is my first time using this service on this airline, a first time for my daughter to travel unaccompanied and I had anticipated a completely different experience than what I got. The attendant did not even introduce herself to us or even care enough to greet back. I had to greet a second time for her to give a lousy “Hi” in response.

I had thought that the attendant would arrive and introduce themselves to me and my child and announce that she will be the one travelling with her, just to put myself and the child at ease, especially the child. Yet we felt like we were inconveniencing her by even being there because she did not even care to acknowledge us. She did not even care to look at me or anything. The agent at the check in had to communicate with me while she just stood there like we are an inconvenience. I am very disappointed and angry about this because I paid for this service but ended feeling like she was doing me a favour that she did not want to do or was forced to do for me.

It is absolutely unacceptable and appaling service, especially involving a minor. My daughter is currently on the flight to East London right now and I am panicking and very worried about how the whole experience is right now with that woman on that flight. This is not what I imagined at all. I had thought that I would be put at ease about this whole service, especially my child. She was very excited about this trip up until she met the flight attendant who will be with her because she did not even greet or look at her. I cannot wait till she gets to her destination. Please do something about this. The flight is from Cape Town to East London and left Cape Town at 08:05.