Appalling Service FLYSAFAIR

Hey Everyone!

Please I need your assistance in sharing this!!!

This morning I put my family on a flight with SAFAIR to JHB from Cape Town International Airport. We booked priority boarding as my wife was travelling with my daughter and it would be easier to get her settled if there wasnt many people in the plane yet.

So we check them in and when she got to the gate she waited in the priority boarding queue. When she got to the front of the queue the lady told my wife she had no right being in that queue and that she should go to the back of the normal boarding queue. My wife continued to say that we paid for priority boarding then the lady raised her voice and said she is not priority boarding and refused to assist her.

She then went to the back of the other queue with my daughter, after being embarrassed in front of 100's of people!

I called Safair and spoke to Jenny Jass who is a supervisor there. This woman was so unhelpful and rude. Never giving me a chance to talk and when I shouted and said can you give me a chance to talk, she just ignored me. When I continued to ask a question when still ignored me... then I asked why are you ignoring me and her response was "You asked for a chance to speak, so speak". She said all she can say is they apologise, but you could hear that she couldn't give a damn!

They are so unprofessional and were not even sympathetic to the matter. I even asked for a refund and she refused to refund the priority boarding, she also said she cant do anything about it.