Appalling Baggage Handling - No Care, No Communication

I flew with FlySafair recently and landed to find my bag hadn't arrived. No explanation at the airport, no apology, and zero concern from the staff. When I asked when I'd get it back I was just told "we'll deliver it when we can".

No timeline, no reference number follow-up, no updates since. I’m now left without my belongings and essentials, having to buy replacements out of my own pocket.

For an airline, losing luggage happens — but the complete lack of urgency, communication, and basic customer care is unacceptable. FlySafair needs to do better. Extremely disappointed.