appaling service

BOOKING *** Good morning,

I wish to express my utter disappointment with the flight my mother-in-law was on last night from Durban to Lanseria.

The flight landed one hour late. She is an elderly, sickly woman and had to endure the added stress and long wait, which caused her significant discomfort and caused us great inconvenience.

As a result of the delay, we arrived home very late, and it was unsafe to be travelling at such a late hour.

Given the unacceptable level of service, I would like to request a partial refund.