Agent had not corrected my flight details!

So even after sending an email to your complaints department - nothing has been done!<br> My query is with regards to a flight that i have booked.<br> There was 2 flights booked.<br> Both departured from O.R Tambo to CT on the 2016-04-09 and upon booking i could not amend the one tickets date to the same as mine (2016-04-12 @ 14:00) <br> I called *** in order to correct the one flight as it would not allow me to do this online.<br> i spoke to an agent who also assist with adding a bag , this was done and all was confirmed to be corrected and she advised i will recieve email confirmation which i have not recieved to date!<br> the flight which departured was perfect all went well , the return flight was the problem as the agent did not correct the second tickets details and that flight was therefore missed and an addtional +- R800 had to be paid in order to get the ticket amended there and then to 14h00.<br> this is unaccebtable i explained to the flysafair lady at CT international who gave me the complaints departments contact details and said i should get it refunded.<br> i have emailed you guys and now im still left in the dark!<br> very unprofessional service in my opinion!<br> please call me ASAP!