Absolutely Disappointed

Booked tickets for my graduation. Clearly I am unable to use it due to the coronavirus(at no fault of mine). Completely unfair that we are only allowed a free refund voucher if we booked a premium ticket, were we supposed to have predicted the coronavirus was going to happen??

Furthermore, I was told that we would have to pay R300 per ticket per flight if I wanted the refund voucher and did not have a premium ticket. This is unacceptable. Also, how do I change my flight details now when I don't have the power to predict when the coronavirus will be cured.

I am utterly disappointed with Flysafair and did not expect them to exploit people the way they are.