ABSOLUTELY APPALLING SERVICE FROM SAFAIR

SAFAIR REFERENCE: RMIIRD

I am really angry with SAFAIR!

When I originally made my bookings it was totally messed up by one of their consultants. I booked and battled to pay them. In fact, I have 3 bookings that were "CONFIRMED" but when I went onto their site I was told my booking was cancelled.

With me booking and paying for a specific seat which costs extra. Paying a lot more than they advertised, I might say, and also taking a ticket that had 2 "Change of Flights" allowed. I did this because we had to fly to CT to see a Cancer Specialist for my father and wasn't sure if we would be able to come back on the date that I booked.

Well today I went onto their site again. First I could see my flight and went to the bottom of the page where they say you can change your flight! IT DOESN'T EXIST.

I have sent them emails and they tell me to go onto their sight! IT DOES NOT ALLOW YOU TO CHANGE YOUR FLIGHT!

I have sent them WHATSAPP messages and it just tell you to go onto their site to change your booking.

On my emails I have requested that one of their Call Centre Agents give me a call. I could be asking for gold. And they charge you for all of this before you even fly. The tickets I originally booked QQATIT (Price R4197.00) was for 2 adults flying to CT from Durban (Return). With the extra costs of booking a specific seat, and 2 change of flights and wheelchair Assistance. I tried to pay them online which was impossible.

I had to rebook WXZPUQ AND THE PRICE WAS STILL THE SAME! But again I couldn't pay them online!

Then my card was blocked! And I had to call the ***** Squad to unblock my card.

Eventually a Call Centre Agent called me and rebooked. He booked us onto a flight with Reference No: HYBLAZ and the cost had gone up to R4495.00. But yet again when I went onto the site they said my flights had been CANCELLED.

I called them back and they said the Call Centre Agent had made a mistake. It would be rectified. I don't know what he booked for as all the flights I had booked I specifically asked for our seats, and paid extra for 2 flight changes because I didn't know when we would be able to fly home because of the Specialists appointments.

Again I was given another Reference No: RMIIRD which eventually worked.

Now I need to change our flight dates and it's impossible. I have sent WhatsApp's, I have sent emails, I have even tried calling *** and ***. The *** apparently does not exist. and the *** is their WhatsApp No. I HAVE TO CHANGE THESE FLIGHTS AS MY FATHER HAS TO GO BACK TO THE HAEMOTOLOGIST on the 8th April.

What do you have to do to get SAFAIR to contact you! And everywhere you look you have to pay! I paid extra for a flight change! And I can't get to do this. I would never try and call a Call Centre if I could do it myself! If you do something yourself it gets done correctly! If you call a Call Centre they even cancel a booking that you have paid for!

CAN SOMEONE PLEASE HELP