ABSOLUTE NIGHTMARE

From: Phumi Nzama Sent: 11 September 2018 11:49 AM To: ********** Subject: RE: BOOKING REFERENCE: ZUCYNJ

Good Day;

It was the first time for me to fly safari, and I was deeply disappointed even by the service we got from the airport in George, where we were so humiliated I can’t even put this on words. We were tossed on the side like *********. The flight was R800

We book our flights via Pick and Pay, travelling from George to Johannesburg. We got to the airport on time and when we wanted to check our bags in we were told at the airport that the ticket did not include the bags. We were very surprised as we were hearing this for the first time at the airport, the guys were not even interested in listening to us, they just wanted us to pay for the bags.

The guy who seemed to be a manager /supervisor did not even come to hear/talk to us even when he could see there was some problem. I have travelled with flight so many times, also using smaller airports like Lanseria, it was hard for me to believe this was happening. It was like a joke on your employees, this guy with funny looking hair laughed at me, I think he was the one collecting the bags (he took joy on our frustration), NO ONE SHOWED COMPASSION.

The attendant said “I would let you in if the bag was smaller” I was never humiliated like this, as I went on a vacation thinking all my travel arrangements were done properly and on time. I was tossed to the side and they continued with checking people in. This guy who never smiled once kept talking to the lady on the check in and ignoring us, only approached when he was told we will pay for the bags, trying to explain something that did not make sense to me. I did not even have money to pay the luggage, I wanted to move my luggage to a smaller bag until a friend offered to pay for me. WHEN WE GET TO THE FLIGHT “SURPRISE” THERE IS A GUY WITH THE SAME SIZE OF PINK LUGGAGE BAG CARRING IT WITH HIM AND PLACED IT OVER THE STORAGE. IS IT BECAUSE HE WAS A MAN AND I WAS A WOMAN? We had to pay R250.00. this was such an injustice, I wanted to post this on Social media and report it on 702 radio. I need to hear your feedback before I do that.

I have never received such horrible service at the airport in my entire life ever. I felt sooooo sad I wanted to cry and my entire vacation was spoiled. If I had to rate the service I will give Zero. The Guy only started to talk to me when my friend said she will pay for us.

Where I am sitting now, I don’t ever think I will travel with this flight. I WILL REPORT THIS TO MEDIA. I don’t think this is how a customer should be, or you have lots of customers you stopped caring and giving good service?

Kind Regards, Phumi Nzama