A Consumer's Nightmare

My relative's flight was scheduled for 08:45am, Durban to Lanseria bound, and arrived at the airport at 08:05am and was refused to board her flight because she was "late". Note - that she checked in online the afternoon before and didn't have any luggage to check in.

Manager wanted her to pay R1 000 for another flight, when she already had paid R1 700 for her initial flight.

To me, there is no reason whatsoever to have not allowed her entry onto the aircraft. There have been plenty of moments where flights have been delayed etc. Do they ever pay us a R 1000 for the inconvenience.

Won't be supporting FlySafAir anytime soon. This organisation is operationally poorly managed - registered ************ and great marketers. It's a shame South African consumers don't have much choice now as to which airline we use - this is why the monopoly operates like the government.