A competition that will send you to your competition

Every year they have a competition. Every year they know the amount of numbers expected on their site. I never go on for myself. I purely go on for my domestic worker. She has never ever been on an aeroplane and desperately wants to go to Cape Town. However this years stunt was so bad, they had to sit in a waiting room and watch the number of seats for hours and hours. Whenever they got cut off it started from scratch. No visitor counter like before, no accommodation for the numbers like before. You shattered a dream with a competition that this poor person never had a chance in. We wasted more time and money watching a screen the whole day. Surely these offerings are meant to improve over time?