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I was 3 minutes late for flight FA807. I had already checked in for the 3 of us. I got at the cout 17h12 instead of 17h15. I found Pamela who was struggling with the system. I realized she didn't know what to do and thought let me be patient. For 20 minutes Pamela waited for help unril I approched Tina who asked me if I wanted to weigh the bags myself. It was 30 minutes later when I decided that my sister and niece go through and I stay behind with the bags. They took me to ticket sales. Where Shamikah said I must go to security where they'll decide if I can go through with the bags. The security lady held back her laugh as I explained my frustration and said the ticket sales knows that's not possible. As I approached the ticket sales counter,the pleasure in their eyes struck like a very sharp knife. I paid r300 for stsnd by. MY FRUSTRATION IN ALL THIS IS THAT NO ONE ACKNOWLEDGE THE FACT THAT I WAITED 30 MINUTES WITH A LEANER THAT DID NOT KNOW THE SYSYEM. The flight was late, but who am I that any6can hlep. It is after all jot their problem.