6:45 AM Flight cancelled & we were not informed!

One wants to help “new” bussiness in South Africa, for what they do for the SA economy, but this seems to come at price to the consumer as they are not up to standard always.

We booked a flight for 6:45 AM to Cape Town on a Monday morning in order to arrive early Cape Town to enjoy the maximum time at our holiday destination. This means, as per the sms they sent me at 4:45 AM the same morning that check-in starts 90min before the flight. This translates the we need to be on the road at 4:00 AM to be on time at the airport.

We arrive at the airport to find the flight not scheduled on the departure boards and no-one at the check-in desk or service desk. Tried phoning the call centre but they are not open until 7:00.

I understand that flights gets changed, but they could have notified us. They could have emailed, WhatsApp, phone or SMS. But no communciation.

I’m dissapointed as this would have been my first flight trying a different airline, but evenmore so on my time wasted.