5 Weeks, No Response from FlySafair or Chubb Insurance on Damaged Bag Claim

On 1 September 2025, I flew from Cape Town to Johannesburg on FlySafair flight FA215 (Booking ***). When I collected my luggage, my bag was completely ripped open, and several clothing items had fallen out and gone missing.

I immediately reported the issue and sent all supporting photos and details as requested. It’s now been over 5 weeks, and I have received no proper response or resolution from either FlySafair or their insurer, Chubb Insurance.

I have followed up multiple times, completed all the forms, and provided proof of travel, photos, and bank details — yet nothing has been done. The lack of communication and accountability has been incredibly disappointing and has made me reconsider using FlySafair in the future.

All I am asking for is acknowledgement, communication, and a fair resolution for my damaged and lost belongings.