2 Month with no Feedback regarding the refund application

We had a flight scheduled for last year, due to Covid we had postponed the trip. A few months later we called the call center they had also giving us the option to cancel and refund the money. On the 11 January 2021 I have sent the online application to have the cancelation/refund done. I have received a email almost immediately say the refund application has been received. It is now the 29th March 2021 and we have not received a refund nor a phone call or email regarding the refund application. Whenever we call Safair center no one picks up.

Safair, who are apart of the airline industry should have more professional approach with dealing with these request. At the end of the day if they offer refunds it should be granted.

Very unprofessional and the will lose a lot of customers if the continue with the approach.