ZJ
Zukiswa J
1 reviews | Active since Jan 2024
26 May 2024, 13:41
Flybet refuse to pay my winnings.
Sent a message that i should register and play with 50 rands bonus. I PLAYES ANS WON 900 RANDS.on withdrawal a message was sent that i should at least deposit R200 rands and I did. I played ans won R1700 on withdrawal they said I will forfeit their bonus of 650 and i ended up withdrawing R1100. On saturday I reveid an email saying my withdrawal has been successful. Followed by an email saying my withdrawal was rejected . I should play till 19200. It was not communicated only when I won. I need my money flybet I won.
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Replies (1)
flybet.cool's replyOfficial
04 Jun 2024, 09:30Hi Zukiswa Jaxa
There might have been some confusion concerning the bonus T&Cs
Unfortunately, you did not meet the 1ST Deposit Bonus 100% Match and that is why your withdrawal was rejected
You were paid your money
We do see that our customer care tried to help you and successfully solved your problem
There might have been some confusion concerning the bonus T&Cs
Unfortunately, you did not meet the 1ST Deposit Bonus 100% Match and that is why your withdrawal was rejected
You were paid your money
We do see that our customer care tried to help you and successfully solved your problem
flybet.cool's reply04 Jun 2024, 09:30
Official
Hi Zukiswa Jaxa
There might have been some confusion concerning the bonus T&Cs
Unfortunately, you did not meet the 1ST Deposit Bonus 100% Match and that is why your withdrawal was rejected
You were paid your money
We do see that our customer care tried to help you and successfully solved your problem
There might have been some confusion concerning the bonus T&Cs
Unfortunately, you did not meet the 1ST Deposit Bonus 100% Match and that is why your withdrawal was rejected
You were paid your money
We do see that our customer care tried to help you and successfully solved your problem