Worst customer experience ever!

I am still seething with anger and frustration after the appalling experience I had with Cemair's customer service. I booked three tickets for my family, including my wife, child, and mother-in-law, only to discover that I made a mistake when capturing my mother-in-law's surname. Instead of using her ****en name, I accidentally used my own surname. I promptly called Cemair's customer service three days before our flight to correct the mistake, but was met with complete incompetence and refusal to assist.

The call centre agent I spoke to was unhelpful and inflexible, informing me that they could only accommodate my request if the mistake was a simple spelling error and by writing a comment on their system notifying airport staff of the error. However, when I explained that the mistake was a more significant change, they refused to budge, citing an "admin fee" for making the correction. This is utterly ridiculous - how can it be any different from writing a comment on their system?

I was furious at this point and asked to speak to a supervisor, expecting some semblance of empathy and understanding. Unfortunately, the supervisor was just as unhelpful and dismissive. Instead of taking my concern seriously, she told me that I could only speak to her manager a day before the flight. What kind of customer service is this? It's clear that Cemair is more interested in generating revenue from unnecessary admin fees rather than providing a genuine solution to a legitimate problem.

As a result of Cemair's intransigence, I'm now faced with the option of either paying an unfair additional fee or cancelling my booking altogether. It's unacceptable that a reputable airline like Cemair would prioritize profits over customer satisfaction. I will never fly with them again and would advise others to think twice before choosing this airline.