1 reviews | Active since Mar 2013
Worst airline
Zero stars! This is a really disaster waiting to happen. Our flight from Bloemfontein to Jnb on 12th Nov 22 was delayed with the excuse that it is due to a technical problem, just to be told 30min later that the flight took off on another aircraft - just to be told 30min later that the flight returned to Jnb and the passengers transfered to the original plane that was repaired! One and a half hour delayed and some missed connecting flights. A week later, on 20 Nov 22, returning to Bloemfontein, we travelled in the airport bus halfway to the aircraft, turned back and were told to wait inside the terminal - no reasons up to where we got annoyed and requested explanations. The "reason" was due the aircraft (a 38-seater) was overloaded (we were 34 passengers) and that there will be another flight. 14 of us were allowed to fly and returned to the aircraft - the others were told that their flight will be at 13:00. Reaching the plane at last, we were told (on my request) that all luggage would stay behind and follow on the next flight! Two CemAir staff that was NOT on the pax list, were allowed on board to fly to Bloemfontein with us! Long story short - the next flight left around 7pm that late afternoon and I received my luggage only after 9pm that night - delivered by friends that was on that same flight. So I wonder what was the airline transporting that we were not supposed to know? How can an aircraft be overloaded after all passengers paid and were in the boundaries of their luggage weights? Then you are being **** to and not even the pilot apologised (or say any word before, during or after the flight!) but left it to the poor flight assistant! Horrible and useless and van der Molen should be investigated - something is not right there.
