VERY BAD CUSTOMER CARE SERVICE.

Shocking non -existent Customer Service. I was booked on 5Z831 CT-JHB on 20th May at 6am, to catch SA172 flight to Blantyre. I had been warned by several people that this airline is unreliable and in the habit of delaying and cancelling flights. Sure enough the evening of 18th May my travel agent let me know the flight had been cancelled and I had been booked on 5Z855 on 19th May at 19;15. This meant that I now had to overnight in JHB. My travel agent sent an email at 10;07 on 19th May requesting for the airline to pay accommodation. He received a reply at 18;00 that evening as I was about to board the plane, it took 8 hours for them to respond to an email. The content of the email was firstly to say Cemair had emailed ME to confirming my booking on the plane I was about to board, and the next sentence requesting my ID docs so they can re-book me on another airline at 6am on 20th. Should i have received this email I would have been very confused.To this day that email has never arrived in my inbox and I can only assume it was mentioned to cover one's tracks as the correspondence I have received since then is a copy and paste version. If I had received it I may have opted for the latter option to negate paying for overnight accommodation. After several emails addressed to numerous people at Cemair, including management, I I eventually get a message to say they do not pay for accommodation, it's in the T&C's which basically absolves them from any repercussions that might occur should they cancel or change a flight. Basically tough sh%$! Air travel is expensive enough and as a pensioner , not an easy decision to make. Then to find one has to incur an added expense due to a decision by the airline , who seemingly don't give a damn , don't attend to emails in time and try cover their tracks, is unacceptable. If their policy is such, then that's fine, but at least engage good business practice , answer emails in time ,respond to queries and complaints. and take responsibility and improve on the customer care service. I will never use this airline again, it's just too risky.