TOTAL DISREGARD FOR PASSENGERS BELONGINGS

I have used CemAir airline on a regular basis for some time now. On 30 May 2024 my suitcase was badly damaged by this airline. I sent an email with photos of the damage (also the damage on the cover to show how rough it has been handled) to their customer care; they rep****, that it is not their problem and that they reported the matter to their service provider. I contacted them again asking for the details of their service provider. They just sent me the same answer back again?? I contacted Mr Shaniel Singh on telegram, asking for his help to resolve the matter, as I was told he was a fair man. He did read the message but he did not bother to reply. I included my email address and phone number. I then found his email address and also sent an email to him; I was notified by my email provider that my address was blocked by the receiver. [(Your message to ***)] has been blocked. I cannot accept this, they do not take responsibility; there is no incentive to work carefully with the client's luggage. I have seen how they handle the luggage; it is also common knowledge out there in the general public. They do not care and have absolutely no regard for the passenger’s luggage, -suitcases are disregarded items-, tossed into- and out of the airplane when loading and offloading, that is where the damages occur – no wonder the suitcase manufacturers calls it MALICIOUS DAMAGE BY AIRLINES!! I am a pensioner and cannot afford or allow others to damage my looked after goods in this way and just be happy to be out of pocket with this unacceptable behaviour. This is the second time they have damaged a suitcase of mine in the last 24 months. I did not claim for the first one, yes I should have, now I am double out of pocket. It’s a crying shame that you do not want take responsibility and do not want to be held accountable for your wrong doing by treating their passenger’s belongings with the care that it should be handled with. NO fair treatment and no dignity for your customers.