They refused to let us leave the plane!

We were flying from JNB to Margate Airport for Christmas to see family, as we always do. The weather was bad in Margate so we had a 3 aborted landings and eventually they redirected us to Durban. We are so shocked at the entire experience with Cemair because the communication was not there, they didn’t keep us updated while in the plane and eventually when we did land in Durban they refused us to leave the plane. We sat on the tarmac for at least 1.5 hours without letting us leave the plane. It was hot, they didn’t serve us any drinks, they were not providing any info, it was shocking. The worst part was that they were not going to organise anything for us in terms of transport to actually get to Margate. The staff, the pilot, everyone was rude and un helpful. How can you leave a mother and baby as well as an old lady in a hot plane for hours??? Especially in times of COVID. I have never been so disgusted by a service of a company. I had to pay R 500 for a taxi shared with other passengers to get to Margate. Cemair you should be ashamed