Terrible service and the CEO needs an anger management course.

CemAir (Pty) Ltd. Pathetic service leaving two pensioners stranded for two days. Misplacing their luggage and very poor communication. The worst part is that when the CEO Miles Van Der Molen was contacted via letter and telephone, he simply lost his temper and said the person was deranged and narcissistic. What happened to basic manners and customer service?