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Eric S

1 reviews | Active since Sept 2009

22 Feb 2021, 08:56

Shocking Cemair customer service

On 12/2/21 Cemair had a technical problem on their plane which I was due to take from George to Johannesburg. Once the problem was fixed, we were allowed to board the plane but were then asked to leave the plane as it could not take off - ACSA had closed the airport. By that time, car rental companies were also closed and we were told by Cemair staff that we should just organize ourselves a taxi to get back to town and find accommodation. They did not offer any assistance or compensation. We eventually left the next morning without incidences. I emailed Cemair customer support explaining that their service was shocking and that the least they could do is reimburse the costs I uncured for having to spend the night in George due to their plane having a technical problem (+/- R1500). I received no feedback from them. I will avoid flying with Cemair in the future, if I can avoid it. They are a small airline who work specific routes and time slots not serviced by the other airlines but charge exorbitant prices and offer appalling service

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