*******S!!!

Good Day

I trust all is well. I would like to bring to your attention what happened to our flight on the 9th August 2022. My flight was booked for 11am from Johannesburg to Cape town on the 9th August 2022, of cause we are from Cape Town and not fami**** with Johannesburg airport process, we got at the airport at 10.15am and asked around for directions, which we were sent from 1 place to another, when we eventually got to the check in it was 10.35am and was told that the plane has departed and we missed our flight, the gentlemen also advised that we had to be there 15mins before the time, which is our case was 25mins before but could not board the plane. We were then sent to the reservation desk, only to find out that more than 10 people has missed that same flight, due to the 1 of CEM AIR representative by the name of Jacqueline closing the gate at 10.30am. She then advised that she herself closed the gate at 10.30 and she is well aware of traffic, airport parking and people that get lost on the airport that might cause some delay. So here is my question if she could provide all those details as to why you may late, why would she not wait and just decide to close the gate at 10.30am We then had to pay a full R3000.00 extra to get another flight which was only at 4.15pm, I have attached images of flights in process and tickets showing 15mins before the time, all the flights give time to the passengers and even leave 5 or 10mins later than schedule. One of the ladies did a self-check in and was left at the airport, two other young ladies had to be in Cape town for work and had to sign lost of conduct not knowing if they still might have a job when they arrive in Cape Town, these are only a few to mention apart from all the other passengers that were left behind. One of her colleagues asked if she could not get us on the 11.30am flight and she did not even bother to answer her. Now I would have understood if it was only us that missed the flight and would take full responsibility for being late, but so many people missing the same flight at the exact time, it tells me that this is the way CEM AIR operates so that they can get more money out of clients, cause if we could not pay the amount of R3000.00 to change the fight I would have lost all my money and had to re-book a complete new flight, bare in mine I had a 2 year old baby with me, our hotel reservation was completed if we could not come up with the money we would have had no place to stay and would have probably be left on the streets with my baby as I would not be able to get home. CEM AIR airlines are *****s and disgraceful, they close there gates on passengers so that they can get more money, the 15MINS that is stipulated on your tickets was not given to us in this event, and we had to lend money to pay the extra R3000.00. I can not express how angry I am, CEM AIR has no customer service at all, and wants to suck the last cent of you!!!!!

I will be taking this further hello peter every other platform you can think I will be contacting!!!!!!!

Regards