Refund and Shoddy service

This airline has horrible admin system. I bought tickets online for me and my daughter and upon confirmation my daughter's surname was spelt incorrectly. I guess it was pre-text? I saw the error but it was too late to rectify. I tried calling their contact centre but I couldn't get through.. the next morning we went to check-in at the airport and I was told they cannot accept the incorrect surname and I should go to their customer service. Customer service then said the booking will be canceled and I should rebook. Unfortunately it's an error they can't fix. They will do a new booking which I had to pay for and arrange a refund which will only be paid after 2months. I was shocked for days as this is crazy. Imagine if I did have money to buy another ticket? The agent said to me if I don't have money to buy another ticket unfortunately my daughter won't fly. I was really frustrated by such a stupid response and who ever designed that system is an idiot. What kind of system does not allow a change. Maybe CEMAIR is not aware of ISO standards.

Apparently a Monique is the only person that deals with refunds? For such a big company? No ICASa must do something about this Nonsense airline. The flight was also a nightmare. We were on the roller coaster descending and ascending it was like the pilot is still a new student. He did not even spoke once with passengers. To my surprise it was 3 middle aged gentlemen. So they must have experience but I regretted even trying this airline even after seeing the reviews.

This airline needs to improve. I don't think they will last if they carry on like this. I can just see my money not been paid back.

NB: @Monique if you do read your employers reviews I want my money. I've been waiting for 2 months now. Your chat service is also useless. I've sent numerous emails and nothing is happening. Please please PAY BACK MY MONEY