Poorest after-sales service I have come across in ages

We cancelled our December tickets, which we had to cancel due to the closure of beaches, on 15 December. On the same day I completed the claim form and sent it through. It's been almost 7 weeks now and every time I get the same excuse that you are still processing refunds. What diesel-powered, outdated financial system do you guys use that it takes so long to process a refund??? Or do you just like having other people's money in your bank account for as long as possible???