LF
Lance F
1 reviews | Active since Jul 2020
20 Jul 2020, 14:43
Pathetic un-lawful practices!
Shocking service! They cancelled my flight and according to their Ts&Cs a full refund is issued between 7 - 14days. After multiple mails sent they indicated the refund had been processed on the 31 March! its 20th July and still no refund has been issued. When trying to contact the accounts department you are forwarded to a Lawyer named Monique who works from home and never answers her phone or emails.
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Lance F's updateReviewer Update
20 Jul 2020, 16:44After numerous calls to the CEMAIR accounts department aka Monique who is actually a Lawyer, I decided to try another tactic. I sent a text message stating "Hi Monique, I'm in urgent need of legal assistance. Please make contact."
I received a call back within 10minutes! I proceeded to provide details of my "case" and asked for legal advice on attempting to reach out to all the Cemair customers who have not been refunded for a more collective approach to seeking action. Her reply was, "No, don't do that. I will push forward your refund and you will receive it by the end of the week. Please text me your reference no." This is what it takes to get through! Unbelievably shocking from an airline company during a crisis like this. Hoping I receive the much-needed refund.
I received a call back within 10minutes! I proceeded to provide details of my "case" and asked for legal advice on attempting to reach out to all the Cemair customers who have not been refunded for a more collective approach to seeking action. Her reply was, "No, don't do that. I will push forward your refund and you will receive it by the end of the week. Please text me your reference no." This is what it takes to get through! Unbelievably shocking from an airline company during a crisis like this. Hoping I receive the much-needed refund.
LF
Lance F's update20 Jul 2020, 16:44
Reviewer Update
After numerous calls to the CEMAIR accounts department aka Monique who is actually a Lawyer, I decided to try another tactic. I sent a text message stating "Hi Monique, I'm in urgent need of legal assistance. Please make contact."
I received a call back within 10minutes! I proceeded to provide details of my "case" and asked for legal advice on attempting to reach out to all the Cemair customers who have not been refunded for a more collective approach to seeking action. Her reply was, "No, don't do that. I will push forward your refund and you will receive it by the end of the week. Please text me your reference no." This is what it takes to get through! Unbelievably shocking from an airline company during a crisis like this. Hoping I receive the much-needed refund.
I received a call back within 10minutes! I proceeded to provide details of my "case" and asked for legal advice on attempting to reach out to all the Cemair customers who have not been refunded for a more collective approach to seeking action. Her reply was, "No, don't do that. I will push forward your refund and you will receive it by the end of the week. Please text me your reference no." This is what it takes to get through! Unbelievably shocking from an airline company during a crisis like this. Hoping I receive the much-needed refund.