No refund from Cemair

In December 2020 I booked a return ticket from Cape Town to Plettenberg Bay. On 17 December 2020 after Covid restrictions the flight was cancelled. The refund application form was completed and sent to Cemair who said a refund will be paid between 7-21 days. It has been pure frustration dealing with Cemair. Ms Monique van der Bank keeps making empty promises that a refund is imminent. Last week I was told that no refund is due to me as no payment was received by Cemair. On 11 December 2020 an amount of R4116.27 was paid from my bank account in favour of Cemair. I sent Ms van der Bank all details important. From Ms van der Bank , and indirectly the airline she represents, once again silence from their part. Shocking service by Cemair.