No Cutomer care from CemAir - shame on you!

Well, Cemair lost my suitcase for 5 days (of a 7 day trip). I have received no response after several attempts to communication with them around this. 1. Suitcase did not arrive with me at destination on Sunday 28/09/2025. 2. Monday 29/09/2025 - emailed *** - no reply to date. 3. Wednesday 01/10/2025 - emailed *** (point of origin) no reply to date. 4. Thursday 02/10/2025 - notified by ProFlight Zambia that suitcase was handed to them in JNB on Thursday am. I received the bag on Thursday pm in Lusaka. Still no communication from CemAir. 5. Web form completed on CemAir website (https://www.cemair.co.za/Contact-Us.html) on Monday 06/10/2025. Still no response. Good luck with hellopeter sharing this review with them!