Insensitive and unhelpful FlyCemair during boarding

I am deeply disappointed with the service receive by this airline. We booked a flight earlier this morning and when we got to the gate 17 minutes before departure we were told the gate was closed yet the delivery bus was still there. To us it seemed as if we were being delayed such that we can't cancel on time. We were hacked in and in the airport quite early but one of the porters sent us to another gate which had Airlink instead. Though we made it to checking 50 minutes before departure we were never called. Worse of the experience we got at the gate. We will be logging a Hello Peter for refund