I am disgusted with the service I received from Madga Prollius and her manager Cecelia after they cancelled my ticket.

I was so disappointed and hurt with the service I received from CEMAIR flight services I booked a flight ticket on Monday for my child to margate as she needed to be at school on Wednesday, I took my last money after buying my child school.things and paid close to R1800.00 later that day around 6 I received a call from Magda Prollius who advised me that the flight has been canceled due to operational reasons she then advised I had 2 options to allow them to transfer my flight to Durban where I must arrange my own transport to take my child to Margate or take a flight for Wednedsay instead of Tuesday I advised her best they refund me and I book another airline for myself, Magda advised the refund is an issue where she gave the call to her Manager CECELIA who refused to advise me of her surname, Cecelia advised that the refund has been arranged for me immediately and that was Monday up until now I have not received my refund, my child has not gone back to school, when I call their offices Magda advised that Tuesday my refund has been paid to appear in my account the sane Tuesday but nothing like that has happened I am beyond being frustrated I cannot believe the service I am getting Magda no longer takes my calls and the worst thing is the airline cancedlled my booking this is not my fault, what kind of service is this