Horrible customer experience

My flight from Bloemfontein to Johannesburg on the 1st March was incredibly uncomfortable. The aircraft was extremely noisy, and I experienced severe ear blockage throughout the entire journey. The cramped seating and lack of legroom made the flight unbearable. The overall condition of the plane was very poor. It was a very unpleasant experience. The lack of communication regarding the delay was just the beginning. The flight was incredibly uncomfortable, noisy, and the plane was in a terrible state. I felt like I was riding in a poorly maintained taxi, not a commercial airline. I do not feel that the price I paid was justified. This was my worst flight ever. I feel I was completely overcharged for such a substandard service.

Regards Lucia