Gracious and Professional when things go wrong

My first time flying with Cemair was challenging due to my errors and circumstances beyond our control. Having missed my flight to Margate over the New Year Weekend Cemair allowed me to change my booking to the next day and only charged me the change fee. The following day I missed the flight again although I checked in early, This was due to an incorrect Boarding gate display. ( ASCA are helpful when late gate changes take place) ,and my inattention. They assisted to recover my Luggage ( Thank you Amanda ) and accommodated me on the following days flight for no additional charge. On return to Johannesburg the plane had a technical problem, so they flew in their long haul jet to collect all the Passengers . Some passengers would have missed connecting flights. due to the delay, but throughout the process the staff were helpful and informative, and went the extra mile to ease the inconvenience Thank you to the staff who seem to be ahead of the competition in a competitive business.