1 reviews | Active since Jul 2018
Fly CemAir Terrible Service
On 23 March 2022, I bought a return ticket to Cape Town from OR Tambo. I did not receive the ticket. I called Cemair and they had to manually link payment to their system. Before the flight I checked in online. However I did not receive my boarding pass nor any confirmation. I managed to fly to Cape Town after checking in manually but almost missed my flight. On my way back I checked in online. Again I did not receive any boarding pass nor any confirmation. I got to the airport about 30 mins before my flight. When I got to the Cemair check in counter there was no one to assist me. When I got to CemAir office I saw a number on the door, which I called. The lady asked me to go to the boarding gates. With no boarding pass I could not not get in. When I went back to CemAir offices I found 2 ladies who told me that I had missed my flight and that if I couldn't get my check-in confirmed online I should have checked in manually in time, 45 mins before departure because their staff don't always stay at the check-in counter or at the offices. I could not get any help after that and had to book Kulula to come back to Jhb. Their online system does not work. After buying a ticket you will have to call the contact centre. In my case they gave me different dates and times to what I had booked for on the system. Their online booking system does not work. Their online check in systems does not work. You have to be at the airport way in advance because they leave no one at their counters/offices.
