Disgusting - Cancellationof flight on morning of flight and they knew this two weeks ago that all flights from Kimberley to Cape Town were canceled till September 2026

Dear CemAir Customer Relations, I refer to my booking ADMW6L for Flight 5Z0755 from Kimberley to Cape Town scheduled for 29 May 2026. Following your notification this morning that my flight had been cancelled, I travelled from Christiana to Kimberley Airport in an attempt to secure alternative travel arrangements. Upon arriving at the CemAir counter, I was informed by your airport representative that all Kimberley to Cape Town flights have reportedly been cancelled until September 2026. Your representative further expressed surprise that I had only been notified of the cancellation on the day of departure. If this information is correct, I am extremely concerned that CemAir accepted and retained my booking, which was paid for on 13 May 2026, despite apparently knowing that the route would not be operating. Had I been informed timeously, I would have arranged alternative transport at a significantly lower cost. Instead, I have now been placed in a position where: • I travelled from Christiana to Kimberley based on the expectation that my booked flight would operate. • No reasonable alternative flight was offered by CemAir. • Available flights on alternative carriers are now either fully booked or substantially more expensive. • I am required to source additional accommodation. • I am incurring further transport, meal and related expenses due solely to CemAir's failure to provide adequate notice. I therefore formally request: Written confirmation of when CemAir became aware that Flight 5Z0755 and/or the Kimberley-Cape Town route would not operate. An explanation as to why I was only notified on the day of travel despite having booked and paid for the ticket on 13 May 2026. Reimbur*****t of all reasonable expenses arising from this cancellation, including accommodation, transport and any additional airfare required to return home. Written confirmation of the processing of my ticket refund. Consideration of appropriate compensation or travel credit for the substantial inconvenience and financial prejudice caused. Please regard this as a formal complaint and preservation of my rights. I reserve the right to escalate this matter to the Consumer Goods and Services Ombud, the National Consumer Commission and any other appropriate regulatory body should the matter not be resolved satisfactorily. I request a written response within five (5) business days. Kind regards, Candice Davids Booking *** Flight: 5Z0755 Date of Travel: 29 May 2026