Communication is KEY! - Refund was due on 25 March!

I made a booking for my boss to fly to Margate in January. The 14th of Jan I sent an email and asked whether or not the flights are still grounded. I had to follow up on the 17th again as I did not get a response. Eventually I got one and I asked for a refund. I was told that the refund will take 8 weeks, which was due on the25th of March already. We asked for a managers contact details which was quite a struggle. Everytime I followed up regarding the refund, we got a 'copy and paste' message. NO ACTUAL FEEDBACK. Just the easy way. We then got to spoke to Monique van der Bank, which is still no use as she gives the same excuses. I think this service is beyond pathetic, especially the client having to follow up weekly. There is no communication from your side regarding updates on the refund. I understand that you have a back log on refunds, but quite frankly it is none of your client's problem. You have to sort it out and stick to the time frame. We are almost at 12 weeks for a refund, which will not even take 30mins to do. This is the 3rd time we are having problems with Cemair in just under a year, and quite frankly it exists of excuses from what I have seen. Cannot believe this is the type of service you give to your clients. It is very straight forward, communicate with your clients, and that's it! very disappointed in the type of service we got, especially from a manager!