SM
Sibongile M

1 reviews | Active since Nov 2019

04 Jun 2022, 15:01

CHANGED BOARDING GATE AND DIDNT COMMUNICATE IT, ALMOST MISSED MY FLIGHT

Flight departing from JNB to CPT on 03.06.22 was supposed to board on gate E11 at 16h00. At 16H10, no Fly Cemair staff were at the gate, I was getting worried because the E-gates are usually the ones where they take you in a bus to your respective flight.

I was getting uncomfortable because I kept hearing someone screaming "CAPE TOWN" on the far left. I decided to go and ask, as i walked towards the person screaming I received a call from one of the staff asking where I am because this is the last call, i must go to gate E11.

I told them that there is no one there, only to find that we are now supposed to board at gate E5.

WHY DONT YOU GUYS COMMUNICATE WHEN YOU DECIDE TO CHANGE GATES?????? Had I not gone to the person screaming CPT, i was most probably going to miss my flight.

Another thing is I checked in online and i opted to get my boarding pass via email and it just didnt come through. I went to the counter and the lady said she dosent know why it didnt come through, sometimes it hppens.

YOU GUYS ARE BEYOND PATHETIC HONESTLY.

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