1 reviews | Active since Mar 2009
Cemair, you are rubbing salt in the wound.
After being grounded and instructing people to make alternative travel plans and incur extra costs and stress, you still see fit to hold onto your customers money for 8 weeks?
Whilst you have done your utmost to limit the damage to your name publicly, you turn around behind the scenes and slap your LOYAL CUSTOMERS through the face by keeping their money!
Your name in public is not worth a damn if you treat those who actually keep you flying, like dog excrement.
I made alternative travel plans, not because I was upset with you but because that is what you told me to do. I would still have used this airline after you had the judgement over turned because I gave you the benefit of the doubt.
But now you decided to make me, YOUR LOYAL CUSTOMER, wait 8 weeks for a refund.
That, I find to be completely unforgivable!
I will never ever support this airline again. I will rather fly to another location, hire a car and drive to where I need to be if the other airlines don`t serve that airport if it means I can avoid dealing with you!
