CemAir service is shocking!

CemAir service is shocking, staff are rude on the phone and don't bother to respond to emails.

My flight was changed by CemAir on the 24th of December 2018, it was impossible for me to change my plans to accommodate the date change made by them and I cancelled over the phone with a lady called Liezel. The cancellation was confirmed and both Liezel and Martin said it was being processed for a refund.

I kept following up monthly, on the 26th of February they told me that they are processing thousands of refunds and will process once approved. On the 19th of March we received the EXACT same response after following up once again.

It has now been 23 weeks and we have had no refund processed or update on email. This is ridiculous and I can't understand that a company can take 6 months to refund a customer after THEY changed the flight!