CemAir refusal compensation after emotional stress and turmoil of flight cancellation

Complaint Against CemAir – Refusal to Offer Fair Compensation and cancellation of initial flight without warning.

I am extremely disappointed with CemAir's handling of my situation and its refusal to offer any reasonable compensation.

CemAir cancelled our original flight without notifying me directly. The cancellation email was sent to my partner, who booked the tickets, while I only received a WhatsApp message advising me of alternative flights. Initially, the alternative offered was after 8:30 pm, and we were later given the option of a morning flight. CemAir did arrange replacement tickets for us.

Unfortunately, on the morning of the replacement flight, I experienced a family emergency that required me to return home urgently. I was already in the check-in queue when I had to leave.

The following morning, I contacted CemAir to request a refund or a reasonable solution. Today, I asked whether they would consider offering me a return ticket to Durban as a gesture of goodwill. I made it clear that I was flexible with dates and times and would gladly accept a flight with available empty seats.

Despite my willingness to accommodate their schedule, CemAir refused to assist me or offer any compensation.

I understand that I missed the replacement flight, but I believe there should be room for compassion and reasonable customer service, particularly given the disruption caused by the original cancellation and the family emergency I experienced.

I am not demanding a specific flight or time. I am simply asking CemAir to consider a reasonable goodwill gesture rather than dismissing my request outright.

I am bringing this matter to HelloPeter because I believe customers deserve to be treated fairly and with understanding. I hope CemAir will reconsider its position and find a reasonable solution.